Return & Refund Policy

At HandmadeArcades, customer satisfaction is important to us. This Return & Refund Policy explains your rights regarding returns, refunds, damaged items, and cancellations in accordance with European consumer protection standards and Google Merchant Center transparency requirements.

Return Eligibility

Customers may request a return within 14 days of receiving their order. To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase or order confirmation may be required.

Non-Returnable Items

The following items may not be eligible for return:

• Personalized or custom-made products.
• Items damaged due to misuse or improper handling.
• Products returned without original packaging where required.

Return Process

To request a return, please contact us using the contact information below within 14 days of delivery.

Once your return request is approved, you will receive instructions regarding the return process and return shipping details.

Refunds

After receiving and inspecting the returned item, we will notify you regarding the status of your refund. If approved, refunds will be issued to the original payment method used during checkout.

Please allow several business days for the refund to appear depending on your payment provider or bank.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photos of the issue so we can assist you promptly.

Order Cancellations

Orders may be canceled before shipment processing begins. Once an order has been processed or shipped, cancellation may no longer be possible.

Return Shipping Costs

Customers may be responsible for return shipping costs unless the item is defective, damaged, or incorrect.

European Consumer Rights

Customers located in the European Economic Area (EEA) may have additional consumer rights under applicable European consumer protection laws.

Contact Information

For all return or refund inquiries, please contact us:

HandmadeArcades

Address:
2 Euston Street, Liverpool, England L4 5PR, United Kingdom

Phone:
+44 7493 999310

Email:
Contact@handmadearcades.shop

This Return & Refund Policy is provided to offer clear customer information and to help comply with Google Merchant Center policies regarding transparency, customer support, and consumer rights.