Frequently Asked Questions (FAQ)

Where do you ship?

We currently ship to selected European countries including Germany, Belgium, and Finland.

What shipping method do you offer?

We currently provide Economy Shipping for eligible orders.

How long does delivery take?

Estimated delivery time is usually between 4–7 business days after order processing. Delivery times may vary depending on destination country, customs processing, or courier delays.

How long does order processing take?

Orders are typically processed within 1–3 business days, excluding weekends and public holidays.

Is shipping free?

Eligible orders may qualify for free Economy Shipping. Shipping costs are displayed during checkout before payment is completed.

Will I receive tracking information?

Yes. Once your order has been shipped, you will receive a shipping confirmation email with tracking details when available.

Can I return my order?

Yes. Customers may request a return within 14 days of receiving their order, subject to our Return & Refund Policy.

How do I request a refund or return?

Please contact our customer support team with your order information, and we will assist you with the return process.

Can I cancel my order?

Orders may be canceled before shipment processing begins. Once an order has been processed or shipped, cancellation may no longer be possible.

What payment methods do you accept?

Payments are securely processed through trusted payment providers available during checkout.

Do you collect personal information?

We collect customer information only as necessary to process orders, provide support, and improve our services. Please review our Privacy Policy for more information.

How can I contact customer support?

You can contact us using the information below:

HandmadeArcades

Address:
2 Euston Street, Liverpool, England L4 5PR, United Kingdom

Phone:
+44 7493 999310

Email:
Contact@handmadearcades.shop

Business Transparency

This FAQ page is provided to offer clear customer information and to help support Google Merchant Center transparency and customer trust requirements.